Support & Contact

Product Warranty and Terms of Use

“OPTEX FA” means OPTEX FA CO., LTD. and its subsidiaries.
“OPTEX FA Products”: Products supplied by OPTEX FA CO., LTD. and its subsidiaries under the “OPTEX FA,” “FASTUS,” or “TOE” brands.
“Products Sold by OPTEX FA”: All products sold by OPTEX FA CO., LTD. and its subsidiaries, including OPTEX FA Products and products designed and manufactured by third parties.

Before using any Products Sold by OPTEX FA, please review the following precautions and ensure that the products are handled and used properly and safely.

• When using Products Sold by OPTEX FA, carefully verify the intended purpose, required specifications, installation environment, and conditions of use, and install and use the products properly within the specified product specifications and rated values.
• Detection characteristics and other performance may vary depending on the individual product and the condition of the target object. Before use, always check the product specifications and rated values, and ensure proper installation and use.

• These Precautions for Use shall apply in conjunction with the instruction manuals, user manuals, and other relevant documentation provided by OPTEX FA. If there is any discrepancy between the information stated in such documentation and these Precautions for Use, both the information contained in such documentation and these Precautions for Use shall apply.
• Information provided in OPTEX FA instruction manuals, user manuals, and other documentation may be updated without prior notice due to technological advances, specification changes, or other reasons. Please check the latest version as necessary.

Products Sold by OPTEX FA are not intended for the following applications. Do not use the products for any of the following applications. This restriction does not apply where otherwise specifically agreed upon.

• Direct or indirect detection of human beings for the purpose of protecting people or ensuring safety.
• Use in facilities or equipment requiring an extremely high level of safety, such as nuclear control facilities, railway systems, aerospace equipment, automotive equipment, elevators and other lifting equipment, medical equipment, life-support equipment, or similar applications.

• Use in environments where flammable or explosive gases or liquids are present, as the products are not designed for explosion-proof applications. (Such use may cause an explosion or fire due to ignition.)
• Use in environments where the products come into direct contact with food or beverages. (The safety of such contact has not been evaluated.)
• Use outside industrial environments. (Use in other environments may cause conducted or radiated interference.)

• Use for the development of weapons of mass destruction, military purposes, or other military applications, or provision of the products to any person or entity for such purposes.
• Disassembly, repair, modification, pressurization or deformation, incineration, or other improper handling of Products Sold by OPTEX FA. (Such actions may cause accidents, injury, or fire.)

When using or handling Products Sold by OPTEX FA, please comply with the following laws and regulations. OPTEX FA shall not be liable for any damages arising from the customer's failure to comply with such laws and regulations.

• When exporting Products Sold by OPTEX FA or providing technical information relating thereto to a non-resident, comply with all applicable export control laws and regulations, including the Foreign Exchange and Foreign Trade Act of Japan and the U.S. Export Administration Regulations (EAR), and complete all required procedures.

• Before using Products Sold by OPTEX FA, investigate the environmental laws and regulations and other applicable laws, regulations, and rules in the country or region where the products will be used, and use and handle the products in compliance with such laws, regulations, and rules.
• When incorporating Products Sold by OPTEX FA into your products or equipment, also use and handle the products in compliance with the applicable laws, regulations, and rules of the relevant country or region.
• When disposing of Products Sold by OPTEX FA, properly handle and dispose of them in accordance with applicable laws, regulations, and rules.

The warranty period and scope of warranty for OPTEX FA Products are as follows.

*For products other than OPTEX FA Products, the warranty period and scope of warranty shall be governed by the warranty provisions established by the relevant manufacturer or supplier.

The warranty period for OPTEX FA Products is one year from the date of delivery, unless otherwise specified.
For details, please contact your sales representative.

If a failure occurs during the warranty period for which OPTEX FA is responsible, OPTEX FA will, upon return of the relevant product, repair the product free of charge or provide a replacement product.

OPTEX FA shall not be liable for any loss of profits, loss of opportunities, production stoppages, loss of data, or any other indirect, special, incidental, or consequential damage arising from any failure or defect in OPTEX FA Products.

The following cases are excluded from the scope of warranty:

1. Failures or damage caused by use or handling contrary to these Precautions for Use, instruction manuals, user manuals, or other relevant documentation.
2. Failures or damage caused by equipment, components, software, or services other than OPTEX FA Products.
3. Failures or damage caused by natural disasters or other force majeure events, including earthquakes, fires, lightning, windstorms, floods, social unrest, war, armed conflicts, acts of terrorism, or other circumstances beyond the reasonable control of OPTEX FA.
4. Failures or damage caused by disassembly, repair, modification, pressurization or deformation, or any other processing or adjustment performed by the customer or a third party that has not been authorized by OPTEX FA.
5. Failures or damage caused by use outside the specifications, rated values, installation conditions, or conditions of use specified by OPTEX FA.
6. Failures or damage caused by incorrect wiring, improper installation, inadequate maintenance, insufficient inspection, or improper storage.
7. Natural depletion, deterioration over time, wear, corrosion, discoloration, or other similar phenomena affecting consumable or service-life components.
8. Failures or damage caused by transportation, relocation, dropping, impact, vibration, or other improper handling after delivery.
9. Failures or damage caused by connection to or combination with software, equipment, or peripheral devices not specified by OPTEX FA.
10. Failures or damage caused by circumstances that were difficult to foresee based on the level of science and technology available at the time the products were shipped by OPTEX FA.